Refund and returns policy

Welcome to Mobility Electro. Our Refund and Return Policy aims to provide clarity on the processes and conditions related to product refunds and returns.

Eligibility for Returns

Customers may be eligible for returns within 30 days of the purchase date. To be eligible, the item must be unused, in the same condition as received, and in the original packaging.

Initiation of Return

To initiate a return, please contact our customer support team at sales@mobilityelectro.com. Provide your order number, details of the item you wish to return, and the reason for the return.

Return Shipping

Customers are responsible for the return shipping costs unless the return is a result of our error (e.g., you received a defective or incorrect item). We recommend using a trackable shipping service to ensure the safe return of the item.

Inspection and Processing

Upon receiving the returned item, our team will inspect it for eligibility. Once approved, we will process the refund or replacement. Refunds will be issued to the original payment method.

Refund Processing Time

Refunds may take 07 business days to process, depending on the payment method and financial institution. We appreciate your patience during this period.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions on returning the item or may arrange for a replacement.

Exclusions

Certain items, such as gift cards, downloadable software, and personalized or custom-made products, are non-returnable and non-refundable.

Cancellation of Orders

Orders may be canceled before they are shipped. Once shipped, the standard return process applies. Contact our customer support team for assistance with order cancellations.

Policy Updates

Mobility Electro reserves the right to update or modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website.