Welcome to Mobility Electro. Our Refund and Return Policy aims to provide clarity on the processes and conditions related to product refunds and returns.
Customers may be eligible for returns within 30 days of the purchase date. To be eligible, the item must be unused, in the same condition as received, and in the original packaging.
To initiate a return, please contact our customer support team at sales@mobilityelectro.com. Provide your order number, details of the item you wish to return, and the reason for the return.
Customers are responsible for the return shipping costs unless the return is a result of our error (e.g., you received a defective or incorrect item). We recommend using a trackable shipping service to ensure the safe return of the item.
Upon receiving the returned item, our team will inspect it for eligibility. Once approved, we will process the refund or replacement. Refunds will be issued to the original payment method.
Refunds may take 07 business days to process, depending on the payment method and financial institution. We appreciate your patience during this period.
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on returning the item or may arrange for a replacement.
Certain items, such as gift cards, downloadable software, and personalized or custom-made products, are non-returnable and non-refundable.
Orders may be canceled before they are shipped. Once shipped, the standard return process applies. Contact our customer support team for assistance with order cancellations.
Mobility Electro reserves the right to update or modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting on our website.
